Select chapters to download
Methodological Note
Consolidated Non-financial Statement ex D.Lgs. 254/2016
Objectives of the document
For 2020, the Italgas Group (hereinafter also referred to as “Italgas” or the “Group”) presented the annual financial report as the first edition of the Integrated Annual Report (hereinafter also referred to as the “Report” or the “Integrated Report”) as a tool for the integrated reporting of financial and non-financial data. The Integrated Annual Report includes information which was previously included in the following documents in previous years:
The Integrated Annual Report consists of the Integrated Report on Operations, with both financial and non-financial reporting, the Consolidated Financial Statements and the Separate Financial Statements.
By way of this document, the Italgas Group aims to meet the requirements of Italian Legislative Decree 254/16, issued in order to “implement Directive 2014/95/EU of the European Parliament and of the Council of 22 October 2014 amending Directive 2013/34/EU as regards disclosure of non-financial and diversity information by certain large undertakings and groups”. Also, “to the extent necessary to ensure understanding of the business, its performance, results and the impact it produces, the document covers environmental and social matters, personnel-related issues, respect for human rights and the fight against active and passive bribery, which are important, considering the activities and characteristics of the company”.
The Integrated Annual Report makes it possible to provide stakeholders with an accurate, extensive and transparent report of the Group’s activities, the results achieved and their progress, in addition to the services provided.
Having joined the United Nations Global Compact, Italgas also decided to update the annual Communication on Progress (CoP)5 within its Integrated Report, by supplementing its content in order to notify all internal and external stakeholders of the activities undertaken and results achieved when implementing the Ten Principles of the Global Compact.
Reference framework and reporting standards
In relation to the financial information, the Italgas Integrated Annual Report was prepared using the following references:
Reconciliation table | |||
Minimum elements envisaged by Italian Legislative Decree no. 254/2016 | Document chapters/paragraphs | Capital and material topics | Indicators |
Corporate management model and organisation of the business activities |
| Responsible governance and risk management Corporate identity Compliance and transparency Social and relationship capital Human capital |
|
Policies practised by the company |
| ||
Risk management |
| ||
Use of energy resources Greenhouse gas emissions and polluting emissions into the atmosphere Impact on the environment or other relevant environmental risk factors |
| Environmental sustainability and the fight against climate change Natural capital |
|
Impact on health and safety or other relevant health risk factors Aspects relating to personnel management Action taken to prevent discriminatory action or behaviour | 5. Italgas Group performance (paragraph 5.2 Putting people first) | Development of human resources Human capital |
|
Social aspects (including those relating to the supply chain and subcontracting and respect for human rights) |
| Innovation Quality and safety of assets Responsible supply chain management Customer quality and satisfaction The commitment to the local area Economic Performance Intellectual capital Manufactured capital Social and relationship capital Financial capital |
|
Respect for human rights |
| Development of human resources Responsible supply chain management Social and relationship capital Human capital |
|
Fight against both active and passive corruption |
| Fight against corruption Social and relationship capital |
|
Reporting scope and period
The data and information reported in this Integrated Annual Report refer to the performance of the Italgas Group5 in the financial year ending 31 December 2020.
For the non-financial reporting, the quantitative data in this document refer, where possible, to the 2018, 2019 and 2020 financial years. This is to ensure comparison of the information with information from previous financial years, as required by Italian Legislative Decree 254/16, and also to comply with the comparability principle under the GRI Standards.
The scope of non-financial reporting encompasses:
Any exceptions to the criteria set out above are detailed in the individual sections of the document in the form of a footnote below a table or at the bottom of the page.
There are no changes in scope from the documents published in the previous financial year (Non-Financial Statement and Annual Financial Report), with the exception of the acquisition of 15% of the capital of Reti Distribuzione, which was completed in May 2020.
It should be noted that in 2019, the companies Toscana Energia and Toscana Energia Green were consolidated with reference to the last quarter and that, where it has been possible to refine the calculation methods used for the data reported in the 2019 Non-Financial Statement, a specific note is included, describing the restatement.
Reporting process
Preparation of the Italgas Integrated Annual Report involved across-the-board engagement of all Italgas Group departments and divisions and performance of the following activities:
The following independent Auditors’ Reports contain the results of the audits conducted by Deloitte & Touche S.p.A.:
Materiality analysis
The structure and contents of the Integrated Annual Report revolve around the analysis of the material issues, i.e. those considered relevant and a priority for the company, taking into account not only the minimum elements set out in Italian Legislative Decree 254/2016 (Article 3, paragraph 1), but also its own business and characteristics, as well as the expectations of its stakeholders.
Italgas looks to sustainability as an evolutive concept. This is why the Group has chosen to update the materiality matrix once a year to incorporate the requests of the various reference stakeholders.
In particular, Italgas updates its Materiality Matrix by means of a series of activities coordinated by the Corporate Social Responsibility (CSR) Department. These activities include but are not limited to:
In 2020, Italgas carried out internal and external stakeholder engagement and listening activities, through interviews and the sending of questionnaires to:
Stakeholder engagement activity is an opportunity for two-way dialogue that is useful for understanding the level of satisfaction of a company’s work. It is also a chance to gather useful insights in order to improve the services and operational and management models. Accordingly, Italgas adopts diversified and flexible dialogue and involvement practices, in response to the various characteristics and needs of its stakeholders.
The stakeholder categories identified and stakeholder engagement activities carried out in 2020 are set out below.
Stakeholder category | Stakeholder interaction methods |
Investors and lenders | Periodic financial reports and conference calls about these; presentation of the business plan; shareholders’ meeting, meetings with analysts and investors, including virtually and by conference call, also focusing specifically on SRI matters; corporate website; filling in of questionnaires aimed at assessing sustainability-related performance; |
Suppliers | Dedicated meetings, annual engagement initiatives; filling in of questionnaires aimed at assessing sustainability-related performance. |
Customers and sales companies | Direct, ongoing relationship with the sales personnel through dedicated dialogue channels (e.g. “GasOnLine”); periodic workshops with sales companies; interactions with end customers through the “My Italgas” portal; customer satisfaction surveys; filling in of questionnaires aimed at assessing sustainability-related performance. |
Authorities and Associations | Periodic meetings and ongoing dialogue; filling in of questionnaires aimed at assessing sustainability-related performance. |
Italgas People | Training events; periodic meetings; annual meetings to discuss career development paths; development workshops, newsletters, company environment analyses; company Intranet; filling in of questionnaires aimed at assessing sustainability-related performance. |
Communities and local areas | Meetings with representatives of the local communities, associations and organisations; cultural initiatives; filling in of questionnaires aimed at assessing sustainability-related performance. |
Following this stakeholder engagement and the activities mentioned above, Italgas updated its materiality matrix, highlighting the degree of relevance assigned to Italgas’ priority issues, from an internal perspective (x-axis) and an external perspective, i.e. of the reference stakeholders (y-axis).
2020 ITALGAS MATERIALITY MATRIX
The highest relevance, from an internal and external perspective, was given to three issues: environmental sustainability and the fight against climate change, quality and safety of assets and innovation.
With regard to the areas provided for by the Decree, Italgas’ material topics are broken down as follows:
The topics relating to environmental aspects are included in the Environmental sustainability and fight against climate change topic, with the exception of the management of water resources, as this is not relevant to Italgas’ core business for non-financial reporting purposes. The Group’s water consumption refers mainly to the use of water for sanitation purposes by the various offices of the Group’s companies and minor technological uses by those offices, such as for air-conditioning and fire protection systems; in view of the volumes of water withdrawn, the type of use and the geographical location of Italgas companies, the impact on water resources was regarded as negligible. Although the water resources management topic is of greater relevance to Italgas Acqua, this topic was not included in the non-financial reporting in the Integrated Annual Report, given the impact of this business on the Group’s total revenue (1%).
For more details on water resources management by the Italgas Group, in terms of withdrawal, discharge and consumption (GRI 303-3, GRI 303-4 and GRI 303-5 indicators), please refer to the paragraph “Attention to the environment” in this document.
Below is the table of GRI indicators reported.
TABLE OF GRI INDICATORS
GRI CONTENT INDEX | |||||
GRI ID | Description of indicator | NOTES | PAGE NUMBER | ||
GENERAL STANDARD DISCLOSURES | |||||
PROFILE OF THE ORGANISATION | |||||
102-1 | Name of organisation | 17 | |||
102-2 | Activities, brands, products and services | 28-29 | |||
102-3 | Location of headquarters | 17 | |||
102-4 | Location of operations | 17 | |||
102-5 | Ownership and legal form | 17 | |||
102-6 | Markets served | 28-29 | |||
102-7 | Scale of the organisation/td> | 26; 74; 92 | |||
102-8 | Information on employees and other workers | 102-104 | |||
102-9 | Supply chain | 120-126 | |||
102-10 | Significant changes to the organisation and its supply chain | In 2020, there were no significant changes to the organization and its supply chain | |||
102-11 | Principle of precaution | 57-71 | |||
102-12 | External initiatives | 48-49 | |||
102-13 | Membership of associations | 94 | |||
STRATEGY | |||||
102-14 | Statement from senior decision-maker | 8-11 | |||
ETHICS AND INTEGRITY | |||||
102-16 | Values, principles, standards and norms of behaviour | Values, mission and vision; 71 | |||
GOVERNANCE | |||||
102-18 | Governance structure | 52-57 | |||
102-22 | Composition of the highest governance body and its committees | 52-57 | |||
102-24 | Nominating and selecting the highest governance body | 52-57 | |||
STAKEHOLDER ENGAGEMENT | |||||
102-40 | List of stakeholder groups | 18-19 | |||
102-41 | Collective bargaining agreements | In the three years 2018-2020, the percentage of employees covered by collective bargaining agreements is 100%. | |||
102-42 | Identifying and selecting stakeholders | 18-20 | |||
102-43 | Approach to stakeholder engagement | 18-20 | |||
102-44 | Key topics and concerns raised | 18-20 | |||
REPORTING PRACTICES | |||||
102-45 | Entities included in the consolidated financial statements | 3; 17 | |||
102-46 | Defining report content and topic boundaries | 18-20 | |||
102-47 | List of material topics | 18-20 | |||
102-48 | Restatements of information | 17 | |||
102-49 | Changes in reporting | With respect to the materiality matrix present in the 2019 NFS, the issues have been rationalized and merged into macro-issues. In addition, the following new themes were introduced: corporate identity, economic performance and financial sustainability and asset quality and safety. | |||
102-50 | Reporting period | 17 | |||
102-51 | Date of most recent report | The 2019 Consolidated Non-Financial Statement was published in April 2020 | |||
102-52 | Reporting cycle | 14 | |||
102-53 | Contact points for questions regarding the report | sustainability@italgas.it | |||
102-54 | Claims of reporting in accordance with the GRI Standards | 14 | |||
102-55 | GRI content index | 20-25 | |||
102-56 | External assurance | 18; 196-198 | |||
ASPECT: ECONOMIC PERFORMANCE | |||||
103-1 | Explanation of the material topic and its boundary | 20; 128 | |||
103-2 | The management approach and its components | 20; 128 | |||
103-3 | Evaluation of the management approach | 20; 128 | |||
201-1 | Direct economic value generated and distributed | 129 | |||
ASPECT: ANTI-CORRUPTION | |||||
103-1 | Explanation of the material topic and its boundary | 20; 72-73 | |||
103-2 | The management approach and its components | 20; 72-73 | |||
103-3 | Evaluation of the management approach | 20; 72-73 | |||
205-2 | Communication and training about anti-corruption policies and procedures | 76 | |||
205-3 | Confirmed incidents of corruption and actions taken | 76 | |||
207-1 | Approach to tax | 129-130 | |||
207-2 | Tax governance, control and risk management | 129-130 | |||
207-3 | Stakeholder engagement and management of concerns related to tax | 129-130 | |||
207-4 | Country-by-country reporting | Not applicable, Italgas only operates in Italy. | |||
ASPECT: ENERGY | |||||
103-1 | Explanation of the material topic and its boundary | 20; 131-139 | |||
103-2 | The management approach and its components | 20; 131-139 | |||
103-3 | Evaluation of the management approach | 20; 131-139 | |||
302-1 | Energy consumption within the organization | 140-141 | |||
302-2 | Energy intensity | 141-142 | |||
ASPECT: EMISSIONS | |||||
103-1 | Explanation of the material topic and its boundary | 20; 131-139 | |||
103-2 | The management approach and its components | 20; 131-139 | |||
103-3 | Evaluation of the management approach | 20; 131-139 | |||
305-1 | Direct (Scope 1) GHG emissions | CO2 emissions have been consolidated according to the operational control approach. The GHGs included in the calculation are CO2 and CH4 and the emissions are calculated with a GWP of methane equal to 28, as indicated in the scientific study of the Intergovernmental Panel on Climate Change (IPCC) “Fifth Assessment Report IPCC” | 143-144 | ||
305-2 | Energy indirect (Scope 2) GHG emissions | 143-144 | |||
305-3 | Other indirect (Scope 3) GHG emissions | As regards the calculation of scope 3 emissions linked to value spent, an internal approach was used that associates a factor of conversion from the value spent into CO2 emissions for each Product category. | 143-144 | ||
305-4 | GHG emissions intensity | 143-144 | |||
305-5 | Reduction of GHG emissions | 143-144 | |||
305-7 | Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions | SOX emissions are not considered significant | 143-144 | ||
ASPECT: WASTE 2020 | |||||
103-1 | Explanation of the material topic and its boundary | 20; 139 | |||
103-2 | The management approach and its components | 20; 139 | |||
103-3 | Evaluation of the management approach | 20; 139 | |||
306-4 | Waste diverted from disposal | 144-145 | |||
306-5 | Waste directed to disposal | 144-145 | |||
ASPECT: ENVIRONMENTAL COMPLIANCE | |||||
103-1 | Explanation of the material topic and its boundary | 20; 131 | |||
103-2 | The management approach and its components | 20; 131 | |||
103-3 | Evaluation of the management approach | 20; 131 | |||
307-1 | Non-compliance with environmental laws and regulations | In 2020, in relation to reclamations, no cases of non-conformity with laws and/or environmental regulations occurred. In 2020, just like in 2019, the Italgas Group did not receive any significant sanctions for breaching environmental laws and regulations. | |||
ASPECT: ENVIRONMENTAL ASSESSMENT OF SUPPLIERS | |||||
103-1 | Explanation of the material topic and its boundary | 20; 120-126 | |||
103-2 | The management approach and its components | 20; 120-126 | |||
103-3 | Evaluation of the management approach | 20; 120-126 | |||
308-1 | New suppliers that were screened using environmental criteria | 126 | |||
ASPECT: EMPLOYMENT | |||||
103-1 | Explanation of the material topic and its boundary | 20; 97-102 | |||
103-2 | The management approach and its components | 20; 97-102 | |||
103-3 | Evaluation of the management approach | 20; 97-102 | |||
401-1 | New employee hires and employee turnover | 104-107 | |||
401-3 | Parental leave | 108 | |||
ASPECT: HEALTH AND SAFETY IN THE WORKPLACE | |||||
103-1 | Explanation of the material topic and its boundary | 20; 101-102 | |||
103-2 | The management approach and its components | 20; 101-102 | |||
103-3 | Evaluation of the management approach | 20; 101-102 | |||
403-9 | Work-related injuries | 108-109 | |||
ASPECT: EDUCATION AND TRAINING | |||||
103-1 | Explanation of the material topic and its boundary | 20; 97-102 | |||
103-2 | The management approach and its components | 20; 97-102 | |||
103-3 | Evaluation of the management approach | 20; 97-102 | |||
404-1 | Average hours of training per year per employee | 110 | |||
ASPECT: DIVERSITY AND EQUAL OPPORTUNITIES | |||||
103-1 | Explanation of the material topic and its boundary | 20; 97-102 | |||
103-2 | The management approach and its components | 20; 97-102 | |||
103-3 | Evaluation of the management approach | 20; 97-102 | |||
405-1 | Diversity of governance bodies and employees | 55; 111-115 | |||
ASPECT: SOCIAL ASSESSMENT OF SUPPLIERS | |||||
103-1 | Explanation of the material topic and its boundary | 20; 120-126 | |||
103-2 | The management approach and its components | 20; 120-126 | |||
103-3 | Evaluation of the management approach | 20; 120-126 | |||
414-1 | New suppliers that were screened using social criteria | 126 | |||
ASPECT: PUBLIC POLICY | |||||
103-1 | Explanation of the material topic and its boundary | 20; 93 | |||
103-2 | The management approach and its components | 20; 93 | |||
103-3 | Evaluation of the management approach | 20; 93 | |||
415-1 | Political contributions | As envisaged by the Code of Ethics, Italgas does not make any direct or indirect contribution in any form to political parties, movements, committees, political organisations or trade unions, nor to their representatives and candidates, except for those specifically mandated by applicable laws and regulations. | 94 | ||
ASPECT: CUSTOMER HEALTH AND SAFETY MATERIAL ISSUE: QUALITY AND SAFETY OF ASSETS | |||||
103-1 | Explanation of the material topic and its boundary | 20; 90-93; 118-120 | |||
103-2 | The management approach and its components | 20; 90-93; 118-120 | |||
103-3 | Evaluation of the management approach | 20; 90-93; 118-120 | |||
416-1 | Assessment of the health and safety impacts of product and service categories | 95-96 |
Method for reporting non-GRI indicators
As regards its “commitment to the local area”, Italgas has identified not only the indicator GRI 201-1 (Direct economic value generated and distributed) to report on its performance, but also a specific non-GRI KPI related to the amount spent by the Group for sponsorships and donations. This data, reported in the paragraph on “Create value for the territory and communities” is managed as follows:
Furthermore, in relation to the topic “Innovation”, Italgas reported on the investments made. For more details, please refer to the “Investments” section of paragraph 4.3 “Operating performance”.
5 The United Nations Global Compact (GC), the world’s largest voluntary corporate citizenship initiative, requires companies to adhere to principles which encourage the integration of sustainability in business. Companies/organisations joining the initiative are required to inform all internal and external stakeholders of the activities undertaken and results achieved during implementation of the Global Compact principles. Participating companies are in fact required to notify stakeholders on a yearly basis of any progress they have achieved, by publishing an annual reporting document (Communication on Progress, COP) on the GC website.
6 Please note that for the purposes of non-financial reporting in the Integrated Annual Report, the Italgas Group only includes companies over which Italgas exercises control and not also affiliates that are not subsidiaries, for which the operating data is stated.